Our Business


The savings team support the lending businesses by raising retail deposits that are then lent to British based individuals and business customers.

We provide bond deposits for terms of up to five years, ISAs, easy access savings and notice accounts, all sourced from personal retail depositors and business customers. 

Our in-house team is proud to offer simple and straightforward savings products with transparent pricing for both existing and new customers. We aim to provide a personal service and  our dedicated team have achieved 88% customer satisfaction rating in 2016 and a savings Net Promoter Score, (NPS), of 27. 

We have developed a reputation for offering competitive products and a good service; a testament to this approach has been in winning the Moneyfacts Best Notice Account Provider, which we have held for four consecutive years, Best Fixed Rate Provider and the Highly Commended award for Best Bank Savings Provider.

Business Finance

The Business Finance division provides a comprehensive suite of collateral backed finance solutions for the poorly served SMEs across the UK, competing on quality of services, range of financing solutions and speed of delivery. The Division is managed through three propositions:

Regional Business Centres: proven lender to established businesses in UK SME markets providing financing secured against a range of business critical assets through finance and operating leases, and providing working capital solutions to UK SMEs with revenues of between £2 million and £100 million across many different business sectors.

Structured Finance: lending to SME finance companies secured against receivables within their portfolios, with the security given by the ultimate borrower taking the form of a hard asset or residential property and lending to other small specialist lenders secured against a pool of loan receivables.

Specialist Sectors: providing leasing and hire purchase finance solutions in specialist UK SME market segments such as Marine, Aviation, Agriculture and Technology.

Commercial Mortgages

The Commercial Mortgages Division has a well-diversified product range serving property professionals in both residential and commercial investment markets, delivering short term funding options along with more traditional term mortgages.

Working in partnership with a tightly managed panel of accredited intermediaries, we provide loans to established landlords and property professionals as well as well-established SME owner-occupiers. 

Our product range is delivered through expert teams dedicated to each of our markets, using experience and judgement to make individual decisions, supported by the use of credit scoring tools as part of a rigorous underwriting process.

Our specialised knowledge, personalised approach and commitment to product innovation continues to earn industry accolades and ensures that the business can continue to grow in a sustainable and considered way.

Shawbrook has become a recognised name in the Commercial Mortgage market, the team differentiates itself by continuously introducing new products and processes, all delivered through a fast and efficient service. Our team is proud to have won a number of awards in 2015 from Bridging and Commercial as Commercial Lender of the Year, Business Moneyfacts as Best Commercial Mortgage Provider and Highly Commended in the Best Service from a Commercial Mortgage Provider category, and the NACFB as Most Innovative Lender of the Year and Buy to Let Lender of the Year.

Residential Mortgages

Shawbrook Bank’s award winning Residential Mortgages team offers second charge mortgages to customers looking to raise capital, whilst leaving their existing mortgage deal in place. We help customers raise up to £1million for an array of purposes, from consolidating their outgoings, to paying for home improvements, the perfect wedding or even pilot training. The team have also recently launched an interest-only first charge mortgage that offers a lifeline to those aged 55 and coming to the end of their term on an existing interest-only mortgage, but do not want to downsize or use their savings and investments to settle the balance. Our team uses innovative technology, combined with common-sense decision-making to provide a service that is second-to-none.

We are proud to have won numerous prestigious awards. We are the three time winner of the Moneyfacts ‘Best Secured Loan Provider’ for 2015, 2016 and 2017, we have also won the What Mortgage ‘Best Secured Loans Lender’ award for the past two years, and recently picked up the trophy for ‘Best Secured Lender’ at the 2017 Mortgage Strategy Awards.

Consumer Lending

Our specialist focus and deep understanding of the markets in which we operate, combined with our professional and innovative approach, support the delivery of our customer propositions. 

The Consumer Lending Division applies its  deep understanding of the markets in which it operates with the expertise of our teams of industry specialists to innovate and develop propositions that are designed to meet our customer’s needs and exceed their expectations. The Division benefits from market leading solutions; from advanced data and scoring techniques to E-signature tablet technology that allows customers to sign paperless financial agreements within their own homes. Such innovations are at the heart of our thinking to ensure we offer best in class customer experience. 

The Consumer Lending Division provides unsecured loans for:

Home Improvement: working with selected leading national and regional home improvement companies where the application takes place between the home improvement company and the customer in the comfort of the customers own home. 

Holiday Ownership: the business has an established reputation in this sub-sector, working with carefully chosen holiday ownership companies to offer customers holiday ownership finance in the UK and Europe 

Retail: working with in-store and online retailers, as well as dental clinics and veterinary practices, to tailor consumer finance packages closely with purpose.

Consumer Personal Loans: working with multiple brokers and intermediaries to reach customers as they change their preferences in deciding who to consider as their loan provider

Award SA Moneyfacts Fixed 2015
Award BC Credit Dealmakers ACQ
Award SL Moneyfacts Bestsecured 2015