£15.2 billion
Loan book
2024 Annual Report and Accounts
Delivering on our ambitious strategy
Our specialist proposition continues to attract businesses, property investors and individuals across the UK who value the premium service, flexibility and certainty we deliver.
Download the report-
c.600,000 customers served in 2024
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Across 15 customer verticals
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Through 4 distinctive brands
Our approach combines the exceptional talent and deep market expertise of our people with scalable and adaptive technology.
This combination ensures we remain lean, focused and agile as an organisation, but with the capacity we need to meet growing customer demand.
Marcelino CastrilloChief Executive Officer
We are serving more customers than ever before,
while retaining the innovative mindset and agility of a start-up.
9.8%
Gross asset yield
1.7%
Cost:APE efficiency ratio
£294 million
Underlying profit before tax
While we continue to grow, our business remains resilient,
underpinned by our prudent approach to underwriting and pro-active portfolio monitoring capabilities.
47bps
Cost of risk
16.7%
Underlying return on tangible equity
13.0%
CET1 ratio
Strong demand for our premium offering, with our focus on disciplined balance sheet growth and strategic technology investments, delivered loan book and deposit growth of 16%.
Dylan MintoChief Financial Officer
Why more customers are choosing Shawbrook
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Shawbrook customers have discovered how finance can take real life into account, as we help more people buy a home.
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Shawbrook savings customers have discovered how great service, product choice and rates of interest are available from one provider.
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Shawbrook customers have discovered how finance can take real life into account, as we help more people buy a home.
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Shawbrook savings customers have discovered how great service, product choice and rates of interest are available from one provider.
TrustScore 4.7 | 15,905 reviews
A differentiated model that drives attractive risk-adjusted returns
- Our 'best of both' proposition combines innovative technology and data analytics with exceptional talent...
- ...leading to proven profitability...
- ...with continued capital generation...
- ...fuelling further growth.
Our specialist markets
A strong culture underpinned by a talented workforce
Throughout 2024, we continued to recruit and retain exceptional talent, driving forward our ambition to be an attractive destination for top banking and technology professionals.
- 19% of our people now dedicated to digital
- 81% employee engagement score
- 1,500+ employees
The unique digital capabilities we have built are a key enabler to our 'best of both' model
- Our digital building blocks
- Innovative ways of working
- In-house tech talent
- Robust data capabilities
- Modular, composable banking architecture
- Resilient infrastructure
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Deliver and grow
innovative propositions by leveraging flexible tech to target granular customer segments
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Attract and retain
customers who value premium, flexible service supported by specialist talent and excellent digital experiences
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Robust and forward-looking risk management
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Scale our business
at a low incremental cost with our digital operating model, talent and platform
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Diversified customer segments and larger share of market
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Greater amount of high-quality data and insights
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Organic and inorganic growth opportunities
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Continued growth at low incremental cost
The businesses, property investors and individuals we serve are increasingly looking for more flexibility and greater levels of certainty. Meeting these needs and expectations, sustainably and at scale, is exactly what we have built Shawbrook to do.
John CallenderChairman
Read the full 2024 Annual Report and Accounts
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