Business customers money worries

We can provide the best support to you if we understand your current financial situation. Once we understand what your income is and what you spend (sometimes called expenditure), we can make sure we're offering you the options that suit your personal circumstances best. 

To help us get to a solution quickly, we've partnered with IEHub. Their form is online and completely free. Once you've filled it in, you can share it with us along with any other creditors you choose. This will help us and other creditors focus on the solutions that are the best for you.

It's completely confidential - it won't show on any kind of credit report, and it won't be available to any companies unless you choose to share it with them. 

Once you have shared the information with us through the IEHub tool, we'll contact you by the method you ask us to - either phone or email - within 3 working days to discuss and agree a solution with you. 

What if things change?

You can use the IEHub tool to make updates at any point and share them with your creditors if your situation changes. 

If you have a relationship manager, it may be better to speak to them first. You can find details of our relationship managers on our contact page.
If a commercial finance broker helped you secure finance with us, it may be helpful to speak to them in the first instance. 

However, we welcome all customers to contact our Financial Support team for business finance.

Please call us on 0330 123 4502

Our teams are available:
Monday - Friday: 8.30am - 5pm

We're closed at weekends and on public holidays.

If you’re in financial difficulty it can impact both your mental and physical health and wellbeing. Taking a proactive approach to managing your money worries is always the best way forward. If you are facing any of the following situations, it might be time to think about getting some help:

• You're worried about money and paying back what you owe - your debts feel like a huge burden
• You're being contacted about unpaid bills and missed payments
• You're dealing with difficult circumstances which are making it harder for you to manage your money
• You're regularly spending more than you earn
• You're struggling to pay your mortgage, rent, utility bills, or minimum payments on your credit cards
• You can't manage your day to day spending without relying on your credit card or overdraft
• Your credit cards are at the maximum credit limit