Back to Money worries

Business customers money worries

If you have a buy-to-let or property investment mortgage with us, or if you have business finance with us, our Financial Support Teams are here to support you.

Commercial property finance

Our team is here to support you if you have Buy-to-Let finance, Commercial property finance or a bridging loan with us.

Please call us on 0345 650 6288

Our teams are available:
Monday - Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday: 9am - 2pm

We're closed on Sundays and public holidays.

If you’re having trouble making your payments, please contact us as soon as possible, so that we can discuss your circumstances and look at ways that we can best support you.

Once we have a full understanding of your circumstances, we will talk through the practical options available to you. Solutions may include:

  • Arrange a payment plan with you that suits both of us.
  • Change the date you make your payments.
  • Allow you to pay your mortgage over a longer period of time (to reduce your monthly payments).

Business finance

If you have a relationship manager, it may be better to speak to them first. You can find details of our relationship managers on our contact page.
If a commercial finance broker helped you secure finance with us, it may be helpful to speak to them in the first instance. 

However, we welcome all customers to contact our Financial Support team for business finance.

Please call us on 0330 123 4502

Our teams are available:
Monday - Friday: 8.30am - 5pm

We're closed at weekends and on public holidays.

Looking for help with personal lending, residential property or savings?

Our support teams for personal lending, residential property finance and savings are here to help.

Getting the help you need

If you’re in financial difficulty it can impact both your mental and physical health and wellbeing. Taking a proactive approach to managing your money worries is always the best way forward. If you are facing any of the following situations, it might be time to think about getting some help:

  • You're worried about money and paying back what you owe - your debts feel like a huge burden
  • You're being contacted about unpaid bills and missed payments
  • You're dealing with difficult circumstances which are making it harder for you to manage your money
  • You're regularly spending more than you earn
  • You're struggling to pay your mortgage, rent, utility bills, or minimum payments on your credit cards
  • You can't manage your day to day spending without relying on your credit card or overdraft
  • Your credit cards are at the maximum credit limit

Other organisations that can help

You can get other money advice for free. Whether it's you or your business that's experiencing difficulties, there are a number of charities and agencies that can help.

Whether you work with independent advice or speak to us directly, you can be sure our team will treat you with the same compassion and understanding.

Citizens' Advice

Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.

Step Change

Get expert advice and fee-free debt management tips.

MoneyHelper

Free advice on debt, divorce/separation, care & disability and pensions. You'll also find tools like the household budget planner.

National Debtline

Free and confidential advice on debt.

MIND

Support for anyone suffering with mental health problems.

Business Debtline

Practical self-help – for small business owners and self-employed people with money worries.