Personal customers money worries

Our team is here to help you if you have a first or second charge property finance loan with us, secured on a property you live in. 

Please call us on 0345 650 6288

Our teams are available:
Monday - Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday: 9am - 2pm

We're closed on Sundays and public holidays.

If you’re having trouble making your payments, please contact us as soon as possible, so that we can discuss your circumstances and look at ways that we can best support you.

Once we have a full understanding of your circumstances, we will talk through the practical options available to you.  Solutions may include:

• Arrange a payment plan with you that suits both of us.
• Change the date you make your payments.
• Allow you to pay your mortgage over a longer period of time (to reduce your monthly payments).

If you’re in financial difficulty it can impact both your mental and physical health and wellbeing. Taking a proactive approach to managing your money worries is always the best way forward. If you are facing any of the following situations, it might be time to think about getting some help:

• You're worried about money and paying back what you owe - your debts feel like a huge burden
• You're being contacted about unpaid bills and missed payments
• You're dealing with difficult circumstances which are making it harder for you to manage your money
• You're regularly spending more than you earn
• You're struggling to pay your mortgage, rent, utility bills, or minimum payments on your credit cards
• You can't manage your day to day spending without relying on your credit card or overdraft
• Your credit cards are at the maximum credit limit