Managing your account

To keep you safe and secure, our online services work with the latest browser updates. These can often be security updates, so the first thing to do is make sure your browser is up to date.

Please contact us by phone and we'll help where we can. 

If you've taken out a product with us online, you don't need to do anything more - you're already registered.

If you're a business customer receiving postal statements, we can't register you for eSavings at this time.

You can have up to four logins for your business account.

We're in the process of upgrading the online experience for all our customers. We'll contact you before this happens.

If your account has not been upgraded yet:

• log in and select the My Profile icon
• select Change password and follow the steps

If your account has been upgraded:

• select Forgotten password? from the log in screen
• follow the steps to reset it

If you've got a mobile number registered to your account, you can reset your password on the login screen.

To reset your password:

• go to Log in then Log in to savings
• enter your customer number and select Continue
• select Forgotten password?
• follow the steps to reset your password.

If you've entered the wrong password a few times, your account might be blocked. Resetting your password will unblock your account too.

If you do not have a mobile phone registered, or if you're still struggling to log in, please contact us by phone and we'll be happy to help.

If you've got a mobile number registered to your account, you can reset your password on the login screen.

To reset your password:

• go to Log in then Log in to savings
• enter your customer number and select Continue
• select Forgotten password?
• follow the steps to reset your password.

If you've entered the wrong password a few times, your account might be blocked. Resetting your password will unblock your account too.

If you do not have a mobile phone registered, or if you're still struggling to log in, please contact us by phone and we'll be happy to help.

You should be able to see any accounts you've registered online in your eSavings portal. If you can't see some of your accounts, log in and send us a message via secure messaging explaining which accounts you'd like to be able to see and we'll work with you to register them.

If you have business and personal accounts, you'll need to switch between a personal and business view. You can do this in your eSavings portal.

The easiest way to manage your account is online.

You can manage your account directly or send a secure message to ask us to make changes for you.
From your online account, you can:

• view transactions (deposits, withdrawals, transfers and interest paid)
• check your account balances and interest rates
• view, download and print account documents and statements
• send us messages to complete a wide range of requests, including putting your account on notice and changing your details
• view your total gross interest paid in a tax year for your individual accounts

If you do not have an online account and would like one, please contact us by phone. 

eSavings is our online savings portal. You can use eSavings to securely manage your savings accounts online. For your accounts registered within eSavings you can:

• View transactions on your accounts (deposits, withdrawals, transfers and interest paid)

• Check your account balances and interest rates on your accounts

• View various documents associated with your account including statements

• Send secure messages to undertake a wide range of requests, including putting your account on notice and changing your details

• Review your total gross interest paid in a tax year for your individual accounts.

Your customer number is unique to you. You’ll have received this by email when you first signed up to eSavings (this may have been when you opened your account). You'll need this number to log into your eSavings account.

If you've forgotten your customer number, the best place to look is your email inbox.
When you first signed up to eSavings (this may have been when you first opened your account), we sent your customer number to you in an email.

If you can't find it, please contact us by phone and we'll be happy to help.

We normally send the OTP as a text message to the registered mobile phone. You can choose to receive a voice message instead to your registered telephone number, which can be a registered landline if you prefer.

Simply select 'voice code' when the Authentication screen appears, and choose the number you'd like us to call. You'll then receive a call from our automated voice service.

Please note, if you’re a not yet a customer, you will need to have a mobile phone in order to open an account.

Strong Customer Authentication (also known as SCA) is the process we will use to establish that it is really you when you try to access your savings account with us.

You'll also hear it called 'Two Factor Authentication' (or 2FA).

To keep your account safe, we combine something you know, with something you have. It's simple, and you've probably already used it for other services.

When you log in to your eSavings platform you'll be asked to enter your customer number and password (something you know).

Then, we'll send a text message to the mobile number we hold for you (something you have).

This will have a 'One Time Passcode' (or OTP). When you get the message through, simply enter the code, and we'll let you into your account.

If you don't have a mobile phone or don't use one, you can choose to be called on your registered landline number and the OTP will be provided to you via our automated voice service.

Please note, if you’re a not yet a customer, you will need to have a mobile phone in order to open an account.

Cookies (sometimes known as a web cookies, Internet cookies, HTTP cookies or browser cookies) are tiny pieces of data that a web server creates and stores on your computer. This helps the server recognise you as you move around a website. If cookies weren't there, a lot of websites and services wouldn't function properly.

Our online savings portal eSavings, needs to use cookies to function properly, so you'll need to make sure they're enabled on your internet browser to use this service.

You can find out more in our cookie policy.