Managing your account

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Watch our short video below which explains how to log in to your Shawbrook eSavings portal.

If you're still struggling, please contact us and we'll help where we can. 

You can contact the savings team on 0345 266 6611. 

Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.

If you've taken out a product with us online, you don't need to do anything more - you're already registered.

If you're a business customer receiving postal statements, we can't register you for eSavings at this time.

You can have up to four logins for your business account.

You can change your password online. Just log in to your eSavings account and clicking on 'My Profile' in the top right-hand corner of the page. Look for the image of a head and shoulders, between the printer and question mark images.

If you're using a mobile or tablet device, you'll find these images below your account details.
From there click on 'Change Password' and follow the on-screen instructions.

Find out how to reset your password if you've forgotten it.

If you've forgotten your customer number, the best place to look is your email inbox.

When you first signed up to eSavings (this may have been when you first opened your account), we sent your customer number to you in an email.

If you can't find it, please contact us and we'll be happy to help.

You can contact the savings team on 0345 266 6611. 

Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.

If you've got a mobile number registered to your account, you can reset your password on the log in screen of eSavings. Just select 'reset password' and follow the instructions. We'll send a text with a temporary password.

If this doesn't work, your account might have been blocked. This happens if you've tried to log in unsuccessfully a few times.

If this happens, or you don't have a mobile phone registered, please contact us and we'll be happy to help.

You can contact the savings team on 0345 266 6611. 

Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.

You should be able to see any accounts you've registered online in your eSavings portal. If you can't see some of your accounts, log in and send us a message via secure messaging explaining which accounts you'd like to be able to see and we'll work with you to register them.

If you have business and personal accounts, you'll need to switch between a personal and business view. You can do this in your eSavings portal.

It's easy to manage your Shawbrook savings account.

Online

The easiest way to manage your account is by using eSavings, our online savings portal. You can manage your account directly or send a secure message to ask us to make changes for you.

By post

You can get in touch with us at The Business Savings Team, Shawbrook Bank, Sunderland SR43 4AG.

By phone

If you'd prefer to speak to us on the phone, please contact us.

You can contact the savings team on 0345 266 6611. 

Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.

eSavings is our online savings portal. You can use eSavings to securely manage your savings accounts online. For your accounts registered within eSavings you can:

• View transactions on your accounts (deposits, withdrawals, transfers and interest paid)

• Check your account balances and interest rates on your accounts

• View various documents associated with your account including statements

• Send secure messages to undertake a wide range of requests, including putting your account on notice and changing your details

• Review your total gross interest paid in a tax year for your individual accounts.

Your customer number is unique to you. You’ll have received this by email when you first signed up to eSavings (this may have been when you opened your account). You'll need this number to log into your eSavings account.

If you've forgotten your customer number, the best place to look is your email inbox.
When you first signed up to eSavings (this may have been when you first opened your account), we sent your customer number to you in an email.

If you can't find it, please contact us and we'll be happy to help.

You can contact the savings team on 0345 266 6611. 

Our team are available Monday to Friday, 9.00am - 5.00pm, excluding public holidays.

We normally send the OTP as a text message to the registered mobile phone. You can choose to receive a voice message instead to your registered telephone number, which can be a registered landline if you prefer.

Simply select 'voice code' when the Authentication screen appears, and choose the number you'd like us to call. You'll then receive a call from our automated voice service.

Please note, if you’re a not yet a customer, you will need to have a mobile phone in order to open an account.

Strong Customer Authentication (also known as SCA) is the process we will use to establish that it is really you when you try to access your savings account with us.

You'll also hear it called 'Two Factor Authentication' (or 2FA).

To keep your account safe, we combine something you know, with something you have. It's simple, and you've probably already used it for other services.

When you log in to your eSavings platform you'll be asked to enter your customer number and password (something you know).

Then, we'll send a text message to the mobile number we hold for you (something you have).

This will have a 'One Time Passcode' (or OTP). When you get the message through, simply enter the code, and we'll let you into your account.

If you don't have a mobile phone or don't use one, you can choose to be called on your registered landline number and the OTP will be provided to you via our automated voice service.

Please note, if you’re a not yet a customer, you will need to have a mobile phone in order to open an account.

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Our online savings portal eSavings, needs to use cookies to function properly, so you'll need to make sure they're enabled on your internet browser to use this service.

You can find out more in our cookie policy.